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Privacy Policy

WHO ARE WE?

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Renasco Retreats (referred to as 'Us, Our, We’ in this privacy document).

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We are the data controller and are responsible for your personal data. Data privacy is extremely important to us, especially given the sensitive nature of the information required to provide a safe and immersive retreat experience. We are committed to transparency regarding what data we hold, how it is used, and how it is processed.

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If you require further information, please contact us at: hello@renascoretreats.com

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By providing us with your information, you consent to our use of it in the ways outlined below.

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WHAT INFORMATION WE COLLECT ABOUT YOU

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We collect two types of information: Personal Information and Non-Personal Information.

Personal Information may include:

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  • Identity Data: Name, title, and date of birth.

  • Contact Data: Email address, home address, and phone number.

  • Health & Safety Data: Known medical conditions, injuries, allergies, and dietary requirements (essential for your safety during our retreats).

  • Travel Data: Emergency contact details and, where applicable for international retreats, passport or travel insurance information.

  • Usage Data: Information on how you interact with our website, newsletters, and booking platforms.

  • Marketing Data: Your preferences in receiving updates and news regarding future Renasco Retreats.

 

Non-Personal Information: This is data that does not reveal your personal identity, such as website analytics (e.g., which pages are viewed). This helps us gain insight into how our website is used and allows us to improve our service.

 

HOW WE COLLECT DATA

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We collect data through direct interactions (social media, email, or face-to-face) and through our formal booking process. This includes:

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  1. Initial Inquiry: Usually your name and email address.

  2. Booking & Health Forms: Comprehensive data required before you attend a retreat to ensure we can cater to your physical and nutritional needs.

  3. Cookies: When you visit our website, small files called 'cookies' are placed on your computer to improve your web experience. You can choose to disable these through your browser settings.

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WHAT WE DO WITH YOUR INFORMATION

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Your information is used to provide a bespoke and safe retreat experience. Specifically:

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  • Operations: To manage your booking and communicate essential retreat details.

  • Safety: To ensure our coaches and caterers are aware of any medical or dietary needs.

  • Engagement: With your continued consent, we will contact you regarding upcoming retreat dates, early-bird offers, and wellness workshops. Our newsletters are infrequent and designed to provide value. You can unsubscribe at any time via the link at the bottom of any email or by contacting hello@renascoretreats.com.

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SHARING YOUR DATA

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Your personal information is used primarily by Renasco Retreats staff and contractors (e.g., specialized coaches or retreat chefs). We will never sell your data to third parties. We only share data when legally required or operationally necessary:

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  • Service Providers: Professional advisors, lawyers, bankers, auditors, and insurers.

  • Authorities: HM Revenue and Customs or other regulators who require reporting of processing activities.

  • Third-Party Platforms: We use trusted third parties for administrative purposes, such as issuing emails or monitoring website usage. These parties are strictly prohibited from using your data for their own purposes.

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DATA TRANSFERS & SECURITY

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For administrative purposes, your details may be transferred outside the UK or the European Economic Area (EEA). By using our website and services, you consent to such transfers. We have strict security measures in place to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

 

HOW LONG DO WE KEEP YOUR INFORMATION?

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We retain your data for seven years following your last interaction with our services. This is a requirement for tax, legal, and insurance purposes. 

 

YOUR RIGHTS

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Under the UK GDPR and Data Protection Act, you have the right to:

  • Request access to, or correction of, your personal data.

  • Request the erasure of your data (the "right to be forgotten").

  • Object to, or restrict the processing of, your data.

  • Withdraw your consent at any time.

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To exercise these rights, please contact hello@renascoretreats.com. You can find more information on your rights at the ICO website.

 

REPORTING A DATA BREACH

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If we become aware of a security breach likely to result in a risk to your rights and freedoms, we will report this to the relevant supervisory authority (ICO) within 72 hours. We will also notify you directly as soon as possible.

 

CONCERNS OR COMPLAINTS

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If you have questions regarding this policy, please email hello@renascoretreats.com. If your concerns remain unresolved, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/concerns.

 

REVIEWING THIS POLICY

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We regularly review this policy to stay aligned with current legislation. Significant changes will be communicated via our website, social media, or direct email.

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